Privacy Policy i1slot

1 Information Collected

When you register and use the i1slot platform, we collect several categories of information to ensure that the services provided are secure, accurate, and tailored to your needs. All data collection is carried out transparently and with a clear purpose.

Information You Provide Directly

• Registration information: Full name, date of birth, email address, phone number and account password.
• KYC verification documents: A copy of your MyKad, passport, driving licence, or address verification document such as a utility bill.
• Financial information: Payment method details used for deposits and withdrawals, including bank accounts, e-wallets, or crypto wallets.
• Support communication: Records of correspondence with our customer support team via live chat or email.

Automatically Collected Information

• Technical data: IP address, browser type, operating system, screen resolution, and device used.
• Activity data: Pages visited, games played, session duration, in-account actions, and betting preferences.
• Location data: Geographic location based on IP address for compliance and security purposes.
• Cookies and session identifiers: Used to maintain login sessions and personalise your platform experience.

2 How We Use Your Data

All information collected is used for legitimate purposes directly related to the operation of the i1slot platform. We do not use your data for any other purpose without notifying you first.

Purpose of Use	Types of Data Involved	Legal Basis
Identity verification & KYC	Name, IC, supporting documents	Legal obligation
Processing deposits & withdrawals	Financial information, payment methods	Contract performance
Account security & fraud prevention	IP, device, activity patterns	Legitimate interest
Customer Support	Email, chat records	Contract performance
Marketing & promotions (with consent)	Email, phone	User consent
Analytics & platform improvement	Activity data, cookies	Legitimate interest

If you have consented to receive marketing communications, you may withdraw that consent at any time through the notification settings in your account or by contacting our support team.

3 Information Sharing

I1slot does not sell or disclose your personal data to external parties for commercial purposes. However, there are certain situations where we need to share information with specific parties to ensure smooth platform operations and compliance with legal requirements.

Parties That May Receive Your Information

• Payment service providers: FPX, DuitNow, Touch 'n Go, GrabPay, and crypto processors receive the transaction information required to process your deposits and withdrawals.
• Third-party game providers: Slot and Live Casino providers integrated with the i1slot platform may receive unique identifiers (not full personal information) for game session recording purposes.
• Regulatory authorities: i1slot is required to disclose certain information to the relevant authorities when mandated by law, including in investigations involving financial crime or money laundering.
• Cloud services & security: Cloud infrastructure providers and cyber threat detection systems used to protect our platform.

4 Data Security

I1slot invests seriously in security infrastructure to ensure your personal data is always protected from unauthorised access, loss, or misuse. Our approach to data security is layered and comprehensive.

• End-to-end encryption: All communications between your device and our servers are protected with TLS 1.3 protocol and AES-256 encryption.
• Two-factor authentication (2FA): Users are encouraged to enable 2FA to add an extra layer of security to their account.
• Suspicious activity monitoring: Our AI system monitors login patterns and transactions in real time to identify and block any suspicious activity.
• Regular security audits: The i1slot platform undergoes regular penetration testing and security audits conducted by independent third-party firms.
• Internal access control: Internal staff access to personal user data is restricted, logged, and strictly monitored on a need-to-know basis.

5 Cookies & Tracking Technologies

I1slot uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how the platform is used. The following are the types of cookies we use:

Cookie Types	Purpose	Duration
Essential Cookies	Maintaining login sessions and basic security preferences	Session only
Functional Cookies	Saving language, region and platform display preferences	30 days
Analytics Cookies	Collecting anonymous usage data for improvement purposes	90 days
Marketing Cookies	Displaying relevant promotional content (with consent)	180 days

You can manage or delete cookies at any time through your browser settings. Please note that deleting essential cookies may affect the login functionality and your overall experience on the i1slot platform.

6 Your Rights as a User

As a registered i1slot user, you have full rights over your personal data. These rights can be exercised at any time by contacting our team or through your account settings.

7 Data Retention & Deletion

I1slot retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law. When data is no longer needed, it will be securely deleted or anonymised.

• Active account data: Retained for the entire duration your account remains active on i1slot.
• Closed account data: Retained for a minimum of 5 years after account closure for legal compliance and financial audit purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• Support communication logs: Retained for 2 years after the last interaction.
• Analytics data: Anonymised usage data may be retained indefinitely for platform improvement purposes.

Once the retention period expires, data will be permanently deleted using secure deletion methods that ensure it cannot be recovered or accessed by any party.

8 Third-Party Links

The i1slot platform may contain references to third-party services such as payment providers or game providers. The i1slot Privacy Policy applies solely to our platform and does not cover the privacy practices of those third parties.

We encourage you to read and understand the privacy policy of each third party related to the services you use alongside the i1slot platform. i1slot is not responsible for the data privacy practices of any third party separate from our platform.

9 Privacy Policy Changes

I1slot reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any significant changes will be communicated to registered users via email or in-account notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date the latest version of this Privacy Policy was published. Continued use of the i1slot platform after changes are published constitutes acceptance of the updated terms.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist.

The fastest way to reach us is via 24/7 live chat available directly from the i1slot platform. You may also reach us via our official email: [email protected]

For issues related to responsible gaming, account limits, or self-exclusion, we encourage you to visit the Responsible Gaming us. All privacy-related complaints will be addressed within 14 working days and we will provide a written response to every complaint received.